Our Dubai based consulting services are fully customised to suit your specific requirements for accelerating growth and optimising costs.
Kinetic Consulting Services offers the full suite of consulting services to accelerate your plans for growth, cost optimisation, and business transformation. We specialise in creating brand value and implementing practical strategies that achieve real and sustainable results. Our domain area expertise is in Customer Experience, Strategy, Business Transformation, and Operational Excellence. Our specialised service offering is customised for each client based on their circumstances. Whether its strategy design, roadmap creation, or full digital transformation, we are well resourced to implement the most effective solution to differentiate your organisation in the marketplace.
UAE business consulting services to redefine your future business performance.
Customer Experience for Growth
Our team is comprised of leading international professionals who have a proven reputation for creating customer experience solutions that allow clients to sustainably increase the economic value of their company. We do this by working with you to transform your organisation via our unique methodology, allowing you and your business to begin achieving your goals as quickly and effectively as possible. As one of the leading consulting companies in Dubai, we have the expertise and skill needed to design and integrate solutions that are not only practical for your employees and your business, but effective at generating sustainable economic value.
Contact Centre Design for Excellence
The contact centre is often the key customer management function in most organisations. The changing customer requirements for corporate interaction across multiple different channels requires designs that incorporate leading omni-channel technology. Our expertise in designing contact centres spans over 25 years’ experience and is backed by our track record for winning awards. Enquire how we can help design a world class contact centre that incorporates all the best practices for a fully optimised operation.
Strategy Design & Implementation for Growth
Designing a corporate strategy and implementing it to ensure business goals are achieved for the shareholders is often a difficult and complex task. Our expertise as strategy consultants is based on over 25 years of experience working with a diverse range of industries across the globe. Leveraging of our expertise will help you minimise any humps in your plans and accelerate the outcomes from your strategy.
Business Process Mapping & Reengineering
The very foundation of any great customer experience is consistency. The fabric of consistency is your Standard Operating Procedures (SOPs) and processes. Many organisations have neglected their SOPs as a possible root- cause problem to the unhappiness created for their customers. Our management consultancy services and expertise in customer experience has enabled us to reengineer and streamline processes and procedures for Fortune 500 companies on a global basis. The result has seen a major uplift in customer satisfaction and corporate profitability.
Whether you are merging with another company, acquiring a new one, or changing your operations to accelerate growth, Kinetic Consulting Services is able to facilitate the transformation required in your organisation. Our management consultants work with all stakeholders to ensure all aspects of your business transform effectively to new operating models and are able to extract new value for your customers.
The age of the hyper-connected consumer has arrived. With simply the click of a button consumers can immerse themselves in a world of products and services that span the millions. This makes switching brands as simple as ever and gives them the freedom to write negative reviews at any point, a feature that can severely impact your success. Our management consultancy helps you create a value based digital transformation that will encourage positive interactions between customers and your company. Now more than ever, the success of a company lies in its ability to reduce effort and increase convenience for customers using digital solutions.
Blockchain to Optimise Customer Experiences
The transfer of digital assets using a highly secured system for identity verification is the underlying foundation of blockchain technology. This technology has a profound impact on how many organisations currently conduct transactions that require verification. Blockchain solutions offer the organisation a new way to reduce costs and improve services to their end customers. Our joint venture with the blockchain accelerator, RedFox Labs, enables us to also deliver blockchain solutions most effectively and efficiently.
Artificial Intelligence for Optimising Business
The journey of Artificial Intelligence will vary for each organisation. At the most basic level, robotic process automation offers many organisations a low-risk way to quantify the value of introducing artificial intelligence into their work practices. Whether it’s your marketing, sales or operations area, artificial intelligence can unlock new value and deliver improved performance for both the organisation and the end customer.